Maintenance Manager

About the Role

As a Maintenance Manager at ISS Guckenheimer, you will play a critical leadership role in delivering world-class Technical Services within a premium hospitality environment. You’ll be the single point of escalation for all onsite technical services and a trusted partner to our client and internal stakeholders. This highly visible role combines leadership, operational excellence, and a service mindset to ensure our client’s site operates flawlessly, safely, and efficiently.

Responsibilities

• Client Experience & Service Excellence
  • Lead the end-to-end delivery of technical services on site, ensuring contractual obligations and ISS service standards are consistently exceeded.
  • Partner closely with the Key Account Manager and Technical Services Team to deliver a seamless, “one team” client experience.
  • Build strong relationships with client stakeholders and proactively identify opportunities to enhance service delivery and satisfaction.
• Operations & Engineering Leadership
  • Oversee all facility engineering operations, including mechanical, electrical, HVAC, controls, plumbing, and life safety systems.
  • Lead, develop, and inspire the onsite technical services team (recruitment, performance, payroll, training, development).
  • Implement and optimize ISS engineering platforms, systems, reporting, and standard operating procedures.
  • Drive best practices, benchmarking, and continuous improvement initiatives across the site.
• Financial & Commercial Management
  • Own the financial performance of technical services on site, including revenue, expenses, and third-party spend.
  • Deliver on cost savings initiatives, account savings glide paths, and engineering growth targets.
  • Identify cross-sell opportunities and collaborate with other ISS service lines to expand value on site.
• Contract, Compliance & Risk
  • Ensure full compliance with the IFM Master Service Agreement, KPIs, SLAs, and change control processes.
  • Champion Health & Safety, driving a zero-accident culture and best-in-class EHS practices.
  • Ensure engineering practices meet all legal, statutory, and contractual requirements.
  • Lead training, certifications, and “License to Operate” programs to continuously upskill the team.

Requirements

• 10+ years of experience in technical services / facilities engineering (IFM preferred).
• Background in hospitality, hotels, restaurants, private clubs, or luxury environments.
• Universal EPA certification (preferred).
• OSHA 10 required, OSHA 30 preferred.
• Additional certifications in HVAC, electrical, mechanical, refrigeration, controls, plumbing, etc.
• Strong commercial and financial acumen in engineering contracts.
• Proven people leader with excellent communication and stakeholder management skills.
• Highly organized, detail-oriented, and outcome-driven.

Benefits

• A leadership role within a global, purpose-driven organization.
• Exposure to high-profile clients and premium hospitality environments.
• Real career growth across Technical Services, Operations, and Account Leadership.
• A culture built on respect, collaboration, innovation, and excellence.

Work Environment

This role requires the ability to work in an active facilities environment, including lifting up to 80 lbs, standing/walking/climbing daily, exposure to mechanical systems, and working under time-sensitive conditions.