Maintenance Manager

About the role

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. The Maintenance Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community maintenance operations. As the facilities leader, you will provide technical expertise, guidance, and training to the maintenance team, ensuring every apartment and resident's satisfaction.

Responsibilities

• Provide exceptional customer service to residents
• Direct, schedule, and perform maintenance activities
• Supervise, train, and mentor the maintenance team
• Communicate assignments to the maintenance team and monitor workload completion
• Inspect units and manage the apartment make-ready process
• Review, prioritize, and complete service requests, including appliances, plumbing, HVAC, electrical, etc.
• Ensure proper documentation of service requests, preventative maintenance, and make-ready status in property management software
• Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, and other tasks as needed

Requirements

• 3 years of Multi-Family Property Management experience
• Supervisory experience
• Availability to work a flexible schedule, including weekends
• Rotating on-call responsibility for after-hours emergencies
• Demonstrated computer proficiency and knowledge of Microsoft Office Suite and property management software
• Proven track record of success in a performance-driven environment