Maintenance Lead Technician, WCN

About the role

Arcan Capital is committed to providing an exceptional living experience for our residents by ensuring well-maintained, high-quality communities. The Maintenance Technician plays a vital role in delivering on our commitments by performing a wide variety of maintenance, repair, groundskeeping, and other interior and exterior duties under the supervision of the Maintenance Supervisor. This position is responsible for responding to resident service requests, troubleshooting maintenance issues, and upholding safety standards, all while fostering a positive living environment. With a strong focus on craftsmanship and problem-solving, the Maintenance Technician is instrumental in helping Arcan deliver superior customer service.

Key Responsibilities

• Prepares Market Ready apartments, which may include painting, carpet repairs, cleaning, general repairs, housekeeping duties, and any necessary duties to provide our residents with that quality move-in experience.
• Performs routine interior and exterior community maintenance as scheduled and requested; may include painting, snow/ice removal, gutter cleaning, replacing filters, working with trash compactor, etc.
• Performs routine maintenance and repair on community equipment to include plumbing, light bulb replacement, A/C maintenance, electrical, carpentry and mechanical repair.
• Responds to all repair requests and maintenance concerns from residents and staff in a timely manner and with a professional attitude.
• Reports any maintenance concerns on vacant units, models, common areas, as well as equipment malfunctions, breakdowns and any hazardous conditions to the Maintenance Supervisor in a timely manner.
• Maintains resident privacy and receives proper authority prior to entering resident apartments.
• Ensures that all maintenance items are kept in a safe area to prevent injuries to residents, associates, and visitors.
• Delivers superior customer service and always represents the company in a professional manner.
• Attends in-service training and education sessions, as assigned.
• Works with vendors as instructed, such vendors for landscaping, painting, asphalt, etc.

Qualifications & Skills

• Must be at least 18 years old.
• Advanced knowledge of HVAC, plumbing, electrical, carpentry, and mechanical systems.
• Strong customer service skills with a passion for assisting residents.
• Excellent communication, problem-solving, and interpersonal abilities.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Detail-oriented with strong organizational and time management skills.
• Willingness to work a flexible schedule, including on-call hours, weekends, and holidays.

Qualifications & Skills (continued)

• Education & Experience (Preferred but Not Required): 3+ years of prior maintenance experience. HVAC, EPA, and/or CPO certifications are preferred.
• A valid driver's license and reliable transportation may be required, depending on property needs.
• A high school diploma or equivalent is required.

Benefits

At Arcan Capital, we believe in fostering a supportive and people-focused culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees. Our competitive compensation and benefits package includes medical, dental, vision, two weeks paid vacation, five days of PTO/Sick leave, a matching 401k program, and more!