Maintenance & Engineering Dispatcher - Tahiti Village

Responsibilities

• Oversee the successful execution of the following as well as completing the tasks when necessary:
• Daily set up and room assignments for the Maintenance staff.
• Review and respond to company emails from internal and/or external sources as needed.
• Run & monitor reports such as late checkouts, out of service, early outs.
• Prepare Out of orders list.
• Work closely with and communicate with the Front Desk Room Controller/Leadership regarding any opportunities or challenges that arise concerning project rooms and/or units are require Out Of Order status.
• Answer telephone calls, respond to questions and handle requests from internal and external guests.
• Create Eagle work orders in timely manner.
• Track and follow up on the progress of all Maintenance work orders to ensure timely completion; report any Engineering Overdue work orders to department leads/leadership immediately.
• Communicate with Front Desk team to resolve any room discrepancies.
• Maintain accurate records of quarterly project lists.
• Input Housekeeping and Maintenance work orders in Max Panda.
• Performs clerical duties such as typing, filing, and computer inputs.
• Report any challenges to the Maintenance & Engineering Management immediately.
• Arrive on time for all scheduled shifts in proper attire, including nametag.
• Maintain a flexible work schedule according to the occupancy levels.
• Any other tasks as assigned by management.

Requirements

• Effective oral and written English communication skills.
• Basic knowledge on handling devices and radios.
• Knowledge of basic computer skills.
• Knowledge of basic math skills.
• Ability to operate copier, fax, and scanner.
• Ability to handle a multiple phone lines.
• Ability to use computers and software applications related to assigned task.
• Ability to type at least 30 words per minute.
• Excellent customer service, sustainability, and diversity, equity, and inclusion.
• Able to take clear messages and deal with upset customers.
• Able to have phone and radio etiquette.
• A hospitable personality, team-oriented, and enjoys working with and serving people.
• Able to work flexible shifts including nights, holidays, and weekends.
• At least 18 years of age.

Physical Requirements

• Required to sit for extended periods of time.