Maintenance Engineer

Job Essentials

• Respond and attend to guest repair requests.
• Adhere to quality expectations and standards.
• Communicate with guests/customers to resolve maintenance issues with little to no supervision.
• Manage guest requests, inquiries, and complaints promptly and completely.
• Ensure follow up with guests are performed in a timely manner to maintain a high level of guest satisfaction and quality service.
• In the event of dissatisfaction, negotiate compromises in accordance to the “Make it Right” established guidelines.
• Perform preventative maintenance, to maintain the upkeep of the property, both inside and out, as scheduled by Chief Engineer.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Document each day’s activities and problems that occur and communicate to the other shifts using approved communication programs and standards.
• Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters, ensuring all methods, materials and practices meet company standards and Local and National codes, with little or no supervision.
• Troubleshoot and perform repairs on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, air conditioners, HVAC equipment, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's;
• Use the Lockout/Tagout system before performing any maintenance work.
• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift.
• Report all accidents and injuries in a timely manner.
• Report any maintenance problems, safety hazards, and properly store flammable materials.
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.

Other

• Identify, locate, and operate all shut-off valves for equipment.
• Display above average engineering operations skills and strong general mechanical ability.
• Display proficiency in at least three of the following categories, above average skills in three more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management.
• Work with above average knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs.
• Able to perform Engineer on Duty responsibilities, including readings and rounds.