Maintenance Dispatcher

About the role

The Maintenance Dispatcher is responsible for coordinating, prioritizing, assigning, and tracking maintenance work requests and activities across the facility. The Dispatcher serves as the central communication point between Operations, Maintenance, Engineering, Facilities, Automation, and other support functions to ensure maintenance activities are responded to efficiently and documented accurately. This position supports the effective utilization of maintenance resources, timely response to equipment issues, accurate work-order management, and clear communication of maintenance priorities. The Dispatcher plays a critical role in minimizing equipment downtime and ensuring maintenance activities are performed in accordance with safety, GMP, regulatory, and site procedures. During off shift enters work request information into the maintenance management system (MMS) for CM’s, PM’s, calibrations and PER’s.

Responsibilities

• Receive, review, and process maintenance work requests from Operations and other departments.
• Enter and maintain accurate work orders in the Computerized Maintenance Management System (CMMS).
• Evaluate incoming requests and assign appropriate priority based on equipment criticality, production impact, safety, quality, and regulatory requirements.
• Dispatch mechanics, technicians, electricians, automation technicians, engineers, and other qualified personnel based on skill requirements and availability.
• Monitor open work orders and ensure appropriate follow-up through completion.
• Coordinate emergency, corrective, preventive, and planned maintenance activities.
• Escalate critical equipment failures and unresolved work orders to the appropriate Maintenance Supervisor or Manager.
• Coordinate maintenance support during production downtime, shutdowns, and planned maintenance windows.
• Compile and enter data or information into Excel spreadsheet or Microsoft Word documents.
• Act as the primary communication link between Maintenance and Operations during the assigned shift.
• Assume role of Work Order Administration Specialist during off-shifts.
• Adhere to all cGMP and cGDP guidelines, SOP's and plant policies/rules and trainings.
• Perform other related duties as assigned or required.
• Maintain continuous awareness of equipment status, maintenance activities,