Maintenance Dispatcher

About the Role

Communicates with all necessary parties to resolve breakdown issues while ensuring drivers' safety.

Responsibilities

• Assists drivers over the phone and via other communication devices with technical questions pertaining to the breakdown or damage of equipment.
• Properly triage to avoid costly and unnecessary repairs and downtime.
• Investigate historical repair records to identify trends.
• Determines the appropriate steps to ensure both the driver and equipment are safely removed from the road, if necessary.
• Examines locations of maintenance facilities to determine the best solution for a breakdown event.
• Communicates necessary breakdown information with other departments to ensure on-time delivery.
• Obtains estimates, provides appropriate repair approvals, and updates repair statuses.
• Issues repair authorizations to vendors as needed.
• Coordinates lodging reservations.
• Receives and carries out instructions.
• Manages regular and predictable attendance.
• Performs other duties as assigned.