Maintenance Director - The Henley

About the Role

As a Maintenance Director you will effectively lead a maintenance team and actively participate in maintaining the physical condition of the entire community while promoting resident satisfaction.

Responsibilities

• Facilitate a high‑performing team through frequent communication and coaching of diverse skillsets.
• Provide feedback on work quality and roll up sleeves to assist with work orders and projects.
• Review and analyze the property budget to ensure expenses stay within guidelines.
• Embrace CWS core values and model them daily for the team.
• Lead maintenance team members.
• Engage, motivate, and train team members.
• Prepare make‑ready apartments.
• Complete service requests.
• Maintain inventory and shop organization.
• Perform common‑area maintenance.
• Lead a preventative‑maintenance program.
• Participate in resident‑satisfaction programs.
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members.
• Lead and participate in the CWS Risk Management and Safety Programs.

Requirements

• High school diploma or GED (required).
• Yardi software experience (preferred).
• Microsoft Office and Outlook experience (required).
• EPA, HVAC I & II, CPO and local certifications (required).
• 2–4 years full‑time experience in apartment maintenance or a trade requiring extensive knowledge of electricity, plumbing, carpentry, painting, and HVAC (required).
• Valid driver’s license and current automobile insurance (required).
• Own a basic set of hand tools (required).
• Ability to read service requests, schedules, and converse in English with team members, residents, and vendors.
• Basic computer skills.
• Adherence to company policies, procedures, and practices.
• Ability to establish and maintain effective working relationships.
• Professional and ethical demeanor.
• Supervisory/managerial skills.
• Willingness to work at locations other than the “home” property and travel within major metropolitan areas.
• Availability for emergency calls outside normal business hours and ability to set on‑call rotation expectations.

Benefits

• 50% apartment rental discount for onsite team members; 20% discount for other employees.
• Multiple medical, dental, and vision plan options.
• Company‑paid life and disability insurance.
• Paid parental leave.
• 401(k) with company match.
• Pet insurance.
• Tuition reimbursement.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Fitness Bucks program for fitness‑related activities, equipment, and wellness purchases.
• Paid time off, company holidays, a floating holiday, and a birthday holiday.

Work Environment

Work is performed in both office and field environments within residential apartment communities. The position may involve exposure to outdoor weather conditions, maintenance shops, construction areas, mechanical equipment, noise, dust, chemicals, and other conditions associated with maintenance operations.

Physical Requirements

Frequent walking of apartment communities, including climbing stairs and accessing maintenance, mechanical, and outdoor areas. The role involves standing, bending, reaching, and occasional lifting of equipment or materials up to 50 pounds. Must be able to inspect property conditions, operate office and maintenance‑related equipment, and respond to emergency situations as needed.