Maintenance Director - New Property (Frisco, TX)

About the role

As a Maintenance Director, you will effectively lead a maintenance team and actively participate in the maintenance of the physical condition of the entire community while promoting resident satisfaction.

The ideal candidate should possess leadership skills, facilitate a high performing team through frequent communication and coaching of diverse skillsets to ensure property success, provide feedback to the team on their work, and participate in the maintenance of the physical condition of the community.

Responsibilities

• Lead maintenance team members
• Embrace, engage, motivate and train team members
• Prepare make-ready apartments
• Complete service requests
• Maintain inventory and shop organization
• Perform common area maintenance
• Lead preventative maintenance program
• Participate in resident satisfaction programs
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members
• Lead and participate in the CWS Risk Management and Safety Programs

Requirements

• High school diploma or GED (required)
• Yardi software experience (preferred)
• Microsoft Office and Outlook software experience (required)
• EPA, HVAC I & II, CPO and local certifications (required)
• Minimum 2- 4 years previous full-time work experience in apartment maintenance, or a trade that requires extensive knowledge of electricity, plumbing, carpentry, painting, and HVAC (required)
• Possess a valid driver’s license and current automobile insurance (required)
• Own a basic set of hand tools (required)
• Able to read service requests, schedules, and regularly converse with team members, residents, and vendors in English
• Basic computer skills
• Able to adhere to company policies, procedures, and practices
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Possess supervisory/managerial skills
• Able to perform work responsibilities at locations other than “home” property
• Able to travel within major metropolitan areas and may be required to attend company functions in other cities
• Able to respond to emergency calls outside of normal business hours while setting the expectations for on-call rotations with team

Benefits

We offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance.

• 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees
• Multiple medical, dental, and vision plan options
• Company-paid life and disability insurance
• Paid parental leave
• 401(k) with company match
• Pet insurance
• Tuition reimbursement
• Flexible spending and health savings account options
• Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases
• Paid time off, company holidays, a floating holiday, and a birthday holiday

Work Environment

Work is performed in both office and field environments within residential apartment communities.

Position may involve exposure to outdoor weather conditions, maintenance shops, construction areas, mechanical equipment, noise, dust, chemicals, and other conditions associated with maintenance operations.

Physical Requirements

Requires frequent walking of apartment communities, including climbing stairs and accessing maintenance, mechanical, and outdoor areas.

Position involves standing, bending, reaching, and occasional lifting of equipment or materials up to 50 pounds.

Must be able to inspect property conditions, operate office and maintenance-related equipment, and respond to emergency situations as needed.