Maintenance Director (New Lease-Up)

Flournoy Properties is the property management division of privately held Flournoy Companies, a well-respected private developer and operator of multifamily communities in the United States.

About the role

We are seeking a hands-on Maintenance Director to be a part of our team. The ideal candidate must have 3 years of experience as a Maintenance Director with a 200+ unit multi-family property, and be EPA and CPO certified. We are Great Place To Work Certified and rank in the Forbes Top Ten in our real estate category.

Responsibilities

• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure they reflect and represent the high quality of the community and Flournoy Properties standards.
• Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
• Periodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required.
• Maintains adequate inventory of spare parts and maintenance materials and works with Community Director to order supplies and tools as needed to stay within budgetary guidelines.
• Completes preventative maintenance procedures and inspections as outlined in the Policy and Procedure Manual.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Conducts regularly scheduled safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance.
• Demonstrates customer service skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.
• Tours property daily to look for needed maintenance and liability hazards and reports to Community Director.
• Attends, participates, and meets required educational classes and training programs, certifications, eLMS classes, maintenance seminars, etc.
• Must be a hands-on working Maintenance Supervisor who leads by example.

Requirements

• 3 years of experience as a Maintenance Director with a 200+ unit multi-family property
• EPA and CPO certified

Benefits

• $200 per week call pay
• 20% annual bonus potential, paid quarterly
• 3 weeks PTO
• Rental discount
• Fourteen paid holidays, including your birthday
• Annual conference
• Excellent benefits and generous 401K match
• Cell phone reimbursement ($75 monthly)
• Future growth potential