Maintenance Director

About the role

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. The Maintenance Director's position oversees the planning, organizing, and directing of the general maintenance and repair of the Senior Living Community.

Responsibilities

• Oversee the hiring, training and managing of all team members in maintenance.
  • This includes preparing work schedules, conducting training staff meetings, completing performance reviews etc.
• Effectively motivates, disciplines, trains and evaluates all team members in department.
  • Schedules team members in accordance with budget and ensures department maintains appropriate staffing levels.
• Maintains a safe and sanitary environment that meets local health department, fire marshal, OSHA and company codes and standards.
  • Ensures regulatory compliance with state fire safety code, health inspections, pool inspections, elevator inspections, and all other applicable regulations.
• Manages department labor expenses, including minimizing overtime, and managing supply expenses to a budget.
  • Aids in the development of department budgets including service and supply purchasing, labor expenditures, and capital budget needs.
• Performs preventative maintenance on all mechanical systems as scheduled.
  • Ensures all PM data is accurate and recorded in a timely manner.
• Performs general maintenance work on community equipment, building and grounds (equipment repairs, apartment painting etc.).
  • Understands HVAC and other mechanical systems and implements a preventative maintenance (PM) program to properly maintain them.
• Conducts daily inspections of the building, grounds and key equipment, and performs necessary maintenance and repairs.
  • Oversees and maintains timely resolution of work orders via the established work order system.
• Participates in in-service training as required by state regulations.
  • Supervises safety and fire protection and prevention programs. Includes inspecting the equipment and work areas at least weekly.
• Maintains drawings, plans and manufacture warranties and instructions on file.
  • Responsible for maintaining the general appearance of the building (including assisting with event set up and clean up at marketing and resident events).
• Oversees and supervises outside third party vendors relating to maintenance and grounds services (including landscaping, snow removal, etc.).
  • Performs other duties as assigned.
• Performs other duties as assigned.
  • Works collaboratively with Executive Director and other department heads to create a positive, hospitality-oriented atmosphere for all associates and residents.
• Provides exceptional customer service to residents and visitors, from providing a pleasant greeting to maintaining professionalism and composure in more challenging situations.
  • Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community, including assisting at events when needed.
• Trains, coaches, rewards and disciplines in a timely manner.
  • Completes all departmental-related reports in an accurate and timely manner.
• Attends and actively contributes relevant departmental information at daily Stand-Up Meeting.
  • Attends and actively participates in company-hosted webinars, on-site meetings, regional meetings and national meetings as scheduled.
• Completes all required trainings to maintain appropriate certifications and credentials for position.
  • Maintains a service mentality during service calls and while interacting with others onsite.
• Makes monthly visits to all new residents within timeframe set by Executive Director.
  • Participates in the Manager-on-Duty program, including covering weekends on a rotating basis, as assigned by the Executive Director.

Qualifications

• High school diploma or equivalent.
• Experience: 2+ years in maintenance or facilities management.
• Proficiency in HVAC, plumbing, electrical systems, carpentry, and small appliance repair.
• Understanding of health, safety, and building codes, plus ability to respond to inspections and surveys.
• Strong skills diagnosing maintenance problems and resolving issues within budget.
• Experience working in maintenance with property management, lodging, or Senior Living/Assisted Living/Memory Care a plus.
• Ability to direct and motivate teams, delegate tasks, and make staffing decisions.
• Strong interpersonal skills to work with residents, families, and other departments.
• Exhibits excellent customer service to residents, families and prospects and promotes the community in a positive manner.
• Comfortable with computers and various software programs.
• Valid state driver’s license and clean driving record.

Additional Job Functions

• Works collaboratively with Executive Director and other department heads to create a positive, hospitality-oriented atmosphere for all associates and residents.
• Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community, including assisting at events when needed.
• Trains, coaches, rewards and disciplines in a timely manner.
• Completes all departmental-related reports in an accurate and timely manner.
• Attends and actively contributes relevant departmental information at daily Stand-Up Meeting.
• Attends and actively participates in company-hosted webinars, on-site meetings, regional meetings and national meetings as scheduled.
• Completes all required trainings to maintain appropriate certifications and credentials for position.
• Makes monthly visits to all new residents within timeframe set by Executive Director.
• Participates in the Manager-on-Duty program, including covering weekends on a rotating basis, as assigned by the Executive Director.

Benefits

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Tuition reimbursement
• Bonus programs
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Working Conditions

• The Maintenance Director works within the Senior Living Community and within the Community grounds.
• The position will be exposed to residents where there may be possible exposure to communicable diseases and infection, exposure to latex, possible exposure to blood-borne pathogens, possible exposure to various chemical, infectious, or biological hazards, and possible exposure to pets.
• This position may be exposed to hot/cold temperatures, adverse weather, wet/humid conditions, toxic fumes, odors, pathogens, dusts, and pollens.
• This position may be required to work weekends and/or holidays as assigned.

Equal Employment Opportunity

True Connection Communities is an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws. True Connection Communities complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities. True Connection Communities is a Drug-Free/Smoke-Free Workplace.