Maintenance Director

About the Role

The Maintenance Director’s primary responsibility is planning, organizing, and directing the general maintenance and repair of the Senior Living Community. This includes preventive maintenance of mechanical equipment systems, repairs and maintenance of resident units, and all common areas. The role also oversees training and management of Maintenance Technicians, and carries fiscal responsibility with independent decision‑making for purchasing and budgetary management.

Company Overview

True Connection Communities (TCC) is a rapidly growing senior housing platform focused on the Active Adult and Independent Living segments. Team members serve as a bridge between residents, families, and the company, providing the best possible experience. Learn more at www.trueconnectioncommunities.com.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave
• Short‑term & Long‑term Disability
• Industry‑leading PTO
• Paid Holidays
• 401(k) program with match
• Tuition reimbursement
• Bonus programs
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Duties and Responsibilities

• Oversee hiring, training, and management of all maintenance team members, including work schedules, staff meetings, and performance reviews.
• Motivate, discipline, train, and evaluate department staff.
• Schedule team members in accordance with budget and maintain appropriate staffing levels.
• Ensure a safe and sanitary environment that meets local health department, fire marshal, OSHA, and company standards.
• Maintain regulatory compliance with state fire safety code, health inspections, pool inspections, elevator inspections, and other applicable regulations.
• Manage department labor expenses, minimize overtime, and control supply costs within budget.
• Assist the Executive Director in developing department budgets, including service and supply purchasing, labor expenditures, and capital needs.
• Perform preventative maintenance on all mechanical systems as scheduled and ensure accurate, timely PM data recording.
• Conduct general maintenance on community equipment, building, and grounds (e.g., equipment repairs, apartment painting).
• Understand HVAC and other mechanical systems and implement a preventative maintenance program.
• Conduct daily inspections of the building, grounds, and key equipment, performing necessary maintenance and repairs.
• Oversee timely resolution of work orders via the established work order system.
• Participate in in‑service training required by state regulations.
• Supervise safety and fire‑protection programs, including weekly equipment and area inspections, and lead safety committee initiatives related to maintenance.
• Maintain drawings, plans, manufacturer warranties, and instructions on file.
• Maintain the general appearance of the building, assisting with event set‑up and clean‑up for marketing and resident events.
• Oversee and supervise outside third‑party vendors for maintenance and grounds services (e.g., landscaping, snow removal).
• Maintain a service‑oriented mindset during service calls and interactions onsite.
• Perform other duties as assigned.

Additional Job Functions for All Department Heads

• Collaborate with the Executive Director and other department heads to create a positive, hospitality‑oriented atmosphere for associates and residents.
• Provide exceptional customer service to residents and visitors, maintaining professionalism in all situations.
• Support sales and marketing efforts, including assisting at events when needed.
• Work with the Executive Director to train, coach, reward, and discipline subordinates promptly.
• Complete all departmental reports accurately and on time.
• Participate actively in daily stand‑up meetings and share relevant departmental information.
• Attend company‑hosted webinars, on‑site meetings, regional meetings, and national meetings as scheduled.
• Complete required trainings to maintain appropriate certifications and credentials.
• Meet with new residents within the timeframe set by the Executive Director.
• Participate in the Manager‑on‑Duty program, including rotating weekend coverage as assigned.

Qualifications

• High school diploma or equivalent.
• Excellent mechanical skills (HVAC, electrical, carpentry, plumbing, painting, etc.).
• Minimum three (3) years of supervisory experience in a building‑maintenance role.
• Experience in property management, lodging, or senior/assisted/memory care settings is a plus.
• Strong customer‑service orientation toward residents, families, and prospects.
• Ability to diagnose maintenance problems and resolve issues within budget.
• Basic computer proficiency.
• Valid state driver’s license with a clean driving record.

Working Conditions

• Work within the senior living community and its grounds.
• Potential exposure to communicable diseases, latex, blood‑borne pathogens, chemicals, infectious or biological hazards, and pets.
• Exposure to hot/cold temperatures, adverse weather, wet/humid conditions, toxic fumes, odors, dust, and pollens.
• May be required to work weekends and/or holidays as assigned.