Maintenance Coordinator

About the Role

The Penske Maintenance Coordinator manages inventory and administrative processes at the branch(es) to support maintenance operational efficiency, effectiveness, customer satisfaction, and profitability.

Responsibilities

• Full oversight of inventory productivity at the branch(es) to ensure timely service support while mitigating risk of inventory loss.
• Maintain optimal inventory levels by ordering parts according to sourcing procedures, ensuring suppliers deliver defect-free and on-time purchases through daily collaboration with Centralized Parts Ordering.
• Receive and store parts in an organized and easily accessible manner.
• Ensure timely and accurate updates to PartsNet, conduct frequent inventory cycle counts, and guarantee parts availability when needed.
• Manage new and used battery inventory and ensure tires are stocked in the correct quantity and specifications.
• Ensure warranty items are shipped and received on time, follow up on returns and warranty-grams in partnership with the warranty department.
• Partner with the Customer Service Coordinator to schedule repairs as parts become available.
• Support vendor accountability and ensure payments are processed correctly.
• Perform process analyses and reviews in areas such as inventory, maintenance profitability, warranty campaigns, cycle counts, and RO reviews.
• Investigate and recommend solutions to issues posing risks to profitability drivers.
• Use systems like ServiceNet or AS400 to understand operational dynamics for problem-solving and process improvement.
• Support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.
• Complete projects and tasks assigned by the Branch Financial Manager and District Financial Manager.

Requirements

• High school diploma or equivalent required; degree preferred.
• Interpersonal and relationship-building skills with the ability to collaborate with branch team members.
• Competent written and verbal communication skills.
• 2+ years of experience in customer service and operations required.
• 2+ years of experience in a service and parts department preferred.
• Agile and quick learner who enjoys collaborative projects and continuous education.
• Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, and work at the specified location.
• Must complete Penske employment application, submit to a background investigation (including past employment, education, and criminal history), and drug screening.

Physical Requirements

The physical and mental demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Read, communicate verbally and in writing, remember and analyze information, and understand instructions or guidelines.
• Stand, walk, and sit as required by the role.
• Frequently use hands to touch, handle, and feel, and reach with hands and arms.
• Occasionally lift and/or move up to 25 lbs/12 kg.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Location: Springfield, MO