Maintenance Coordinator

Key Responsibilities

• Primary liaison between the TPA MRO, internal and external customers.
• Internal customers are MXC and AMS for Part 91/135 maintenance quoting, scheduling, and billing.
• Ensure estimates and scopes are approved before work begins.
• Provide timely, accurate quotes/estimates working with internal departments.
• Manage customer expectations on scheduling and turnaround.
• Review and prepare invoices against authorized quotes.

Operations Coordination

• Coordinate with MXC, AMS, GM, and Shop supervisors on future pipeline.
• Coordinate with GM, Shop supervisors, and lead techs on squawk review and quote development.
• Cook with the parts team to confirm parts availability and pricing for quoted work.
• Ensure work orders are opened prior to maintenance beginning and reviewed for accuracy once complete, prior to customer review; upon approval, complete billing and close out the work order.

Reporting & Administration

• Track, maintain, and report on work order pipeline and related metrics.
• Maintain organized customer records and communication history in CRM or equivalent system.
• Manage overall quoting process, including use of software packages (Corridor, CAMP, etc.).