Maintenance Coordinator

About the role

The Operations (Maintenance) Coordinator plays a vital role in supporting maintenance operations. This position ensures the seamless coordination of maintenance requests, vendor scheduling, and project support. Working closely with the General Operations Managers and Maintenance Supervisors, the Operations Coordinator prioritizes service requests and maintains compliance with maintenance standards. By streamlining processes and ensuring timely communication with residents and vendors, this role is essential to keeping a portfolio of properties running efficiently and effectively. Work is primarily conducted in person in an assigned Essex office to communicate with residents, vendors, and fellow associates in person, relying on virtual and telecommunication when that is not possible. On occasion, in-person meetings, project management, and inspections are needed on-site at properties within the portfolio. Location: Seattle, WA (PNW 070 Fountain Court). Position Type: Regular.

Responsibilities

• Manage and prioritize service requests using SightPlan.
• Schedule pre-move-out and final move-out inspections with residents, which may be conducted in person or virtually as needs demand.
• Create purchase orders for vendor services and track vendor-related work orders.
• Schedule vendors for unit turnovers based on inspection findings.
• Monitor unit turnover and maintenance work orders to ensure timely completion.
• Respond to onsite emergencies and coordinate with the onsite team, including providing in-person support and coverage as needed for colleagues at other locations.
• Partner with CMS Project Manager in supporting various asset improvement and preventative maintenance projects. Be the Community Management stakeholder of each project.
• Assist in scheduling and granting property access for projects led by Project Execution and sustainability, which can require onsite presence to facilitate.
• Communicate with on-site team and residents in person (or telephonically and virtually when not possible) to confirm work completion, gather feedback, and recommend improvements.
• Assist in purchasing supplies, equipment, and services while tracking budget variances and escalating concerns as needed.