Maintenance Coordinator

About the role

With more than 225 branch offices across North America, Associa serves nearly five million residents worldwide through 11,000+ team members. The Maintenance Coordinator supports the Maryland Maintenance & Construction Division from the corporate office in Columbia, MD, acting as a key point of contact between field technicians, vendors, contractors, property/community association managers, and internal management to ensure work orders are received, scheduled, communicated, completed, documented, and billed. The role covers both routine maintenance and larger construction projects, includes occasional project coordination and onsite vendor meetings, and participates in a rotating after‑hours emergency dispatch schedule.

Responsibilities

• Work Order Management & Coordination
• Scheduling & Dispatch
• Proposal & Project Support
• Billing & Administrative Responsibilities
• Customer & Community Manager Communication
• Emergency & After‑Hours Support (rotating schedule)
• Technology & Systems
• Other duties as requested

Requirements

• High school diploma or GED equivalent required
• 2+ years of experience in residential management or construction industries in customer service, scheduling, estimating, or project management
• Working knowledge of residential maintenance, repair, and/or construction for single‑family, multifamily, condominium, HOA, or community association properties
• Excellent customer service skills with the ability to communicate professionally with community managers, residents, vendors, contractors, technicians, and internal management
• Knowledge of conflict resolution techniques
• Highly organized with exceptional attention to detail
• Ability to work in a high‑volume, fast‑paced, multi‑task environment with interruptions
• Ability to manage multiple projects effectively, manage time, meet deadlines, prioritize, and be decisive
• Strong problem‑solving and decision‑making skills
• Working knowledge of Microsoft Word, Excel, and Outlook
• Team‑oriented with the ability to work collaboratively with technicians, vendors, contractors, community managers, and internal management
• Valid driver’s license, clean driving record, and reliable transportation required

Pay

Hourly pay rate: $26–$28.

Schedule

Onsite in Columbia, MD, Monday–Friday 8:00 am–5:00 pm with rotating after‑hours emergency on‑call coverage (nights, weekends, and holidays).