Maintenance Control- Service Desk Coordinator

About the role

Fire Creek Services Company, an All Native Group company, is seeking a Maintenance Control / Service Desk Coordinator to serve as the front door of the maintenance operation, taking phone and web requests, overseeing triage, keeping residents updated, and managing dispatch exceptions and work waiting on parts or access, following emergency, urgent and routine request priorities. This is an immediate opening.

Work environment is office-based service desk supporting field maintenance operations. Physical demands include standing and walking in warehouse and field settings, occasional lifting up to 50 lb., computer work for planning and reporting, and driving a vehicle between the hub and sites. Daily local travel between buildings on the installation is required.

All Native Group is a Drug Free Workplace; successful candidates must pass a pre‑employment drug screen and are subject to random screens. No security clearance is required.

About Ho‑Chunk, Inc. & All Native Group: Ho‑Chunk, Inc. is an award‑winning economic development corporation of the Winnebago Tribe of Nebraska, providing long‑term economic development and job opportunities for Tribal members. All Native Group is a network of small businesses supporting critical U.S. government missions, with capabilities in telecommunications, health, logistics, specialized training, professional services, and IT solutions.

Responsibilities

• Take and enter phone and assisted requests, confirming location, symptoms and access availability.
• Monitor automated work routing; handle exceptions, misroutes and unacknowledged work by escalating to the duty lead.
• Send approved status updates to residents and manage access windows with barracks management.
• Keep 'Awaiting Parts' and 'Awaiting Access' work current and return jobs to scheduling when parts arrive or access is confirmed.
• Maintain the coverage roster and on‑call schedule and log after‑hours calls.
• Produce daily open‑ticket and aging reports for the daily operations review.
• Log every call and request completely and consistently according to established call‑logging standards.
• Follow escalation procedures for emergencies and safety issues.
• Protect resident information and follow privacy practices.

Requirements

• 2+ years of dispatch, service desk or maintenance control experience using a CMMS or ticketing system.
• High school diploma or GED required; some college preferred.
• Ability to pass a background check and obtain installation access.
• Customer service or dispatcher certification a plus (not required).

Skills

• Customer service and calm phone manner.
• Fast, accurate data entry.
• Prioritization and triage.
• Clear written and verbal communication.
• Preferred experience with Maximo or similar work‑order system.
• Property management or lodging maintenance desk experience.
• Bilingual ability a plus.
• Experience with call‑center or help‑desk performance measures.
• Experience working on Department of Defense (DoD) installations, contracts or programs is a plus.

Schedule

Full‑time and part‑time positions available. Typical hours are Monday through Friday, daytime. Shifts may require some evening or weekend work, and the position participates in an on‑call rotation for after‑hours emergency escalations as duty lead.