Maintenance Associate

About the role

Under the direct supervision of the Facilities Maintenance Supervisor and guidance of School Operations Leaders of each school, the Maintenance Associate performs detail oriented, skilled maintenance and repair work on KNOS buildings, grounds and equipment. This position requires a basic working knowledge of the building trades related to facilities maintenance and repair and is associated with the general upkeep and maintenance of KNOS facilities and grounds. The role requires a working knowledge of a variety of building trades including HVAC, carpentry and electrical maintenance as they relate to the upgrade, maintenance and repair of KNOS facilities. This position requires an individual who embraces and embodies the mission and values of KIPP New Orleans Schools with a relentless mindset. The Maintenance Associate plays a crucial role in ensuring the safe and optimal functioning of our school facilities, creating a conducive environment for teaching and learning reflecting the high level of excellence at the core of our mission.

Responsibilities

Facility Maintenance (80%):

• Complete daily full facility walkthroughs to proactively address visible facility maintenance issues before receiving a repair request/ticket
• Perform routine maintenance tasks, including but not limited to HVAC, plumbing, electrical, painting, and general repairs
• Respond promptly to maintenance tickets/requests and address issues efficiently
• Prioritize facility tickets so that 90% of tickets are responded to within 12 hours, 80% are resolved within 40 hours, and 95% are resolved within 5 days
• Conduct regular inspections/weekly walkthroughs of facilities to identify and report maintenance needs
• Complete 100% of NolaPS inspection items by stated deadline
• Complete quarterly internal roof inspections
• Assist in the setup and breakdown of school events, meetings, and activities, ensuring that spaces are well-prepared and clean
• Maintain accurate records of maintenance activities, including work orders, inventory, and equipment inspections
• Assemble furniture as requested/needed
• Purchase materials for repairs with the approval of the Maintenance Supervisor
• Coordinate with the Maintenance Supervisor, School Operations Leader, and other team members to ensure efficient completion of tasks
• Coordinate with external vendors and contractors as needed for specialized repairs and services
• Communicate effectively with school staff to understand and address specific maintenance needs

Custodial and Grounds Support (10%):

• Complete daily facility walkthrough to identify any gaps in custodial service and communicate gaps to supervisor to ensure 80%+ of staff agree that building is safe, clean, and well-maintained
• Assist with custodial duties such as cleaning classrooms, common areas, and restrooms as needed/requested by supervisor
• Complete daily outdoor sweep to ensure all grounds are well-maintained including fields, sidewalks, and parking lots
• Perform seasonal tasks to support overall ground maintenance and cleanliness

Equipment and Tool Management (5%):

• Properly use and maintain tools and equipment for maintenance tasks
• Report any faulty equipment and coordinate with the supervisor for repairs or replacements
• Support servicing school passenger vans quarterly
• Assist in the delivery of supplies from the SSC and/or between campuses

Safety Compliance (5%):

• Secure buildings ahead of forecasted storm and complete pre-storm checklist
• Complete post-storm checklist
• Adhere to safety protocols and guidelines to create a secure environment for all stakeholders
• Report safety hazards and take corrective actions as needed
• Complete fire watch logs if needed

Qualifications

Required:

• High school diploma or equivalent
• 2–4+ years general building maintenance or a primary trade (HVAC, electrical, plumbing, carpentry, painting)
• Basic building systems, hand/power tool safety, LOTO awareness, ladder/fall safety, PPE
• Email/Sheets for communication and inventory/parts logs
• Ability to work flexible schedule

Strongly Preferred:

• Experience working around children/public settings (schools, libraries, healthcare)
• Work order triage, classroom safety, and custodial/repair interfaces and/or ticketing systems
• Basic BMS familiarity (acknowledge alarms, adjust schedules with guidance)
• Use of CMMS mobile app (receive/close WOs, attach photos, time entry)
• Willingness to cross-train across trades
• Bilingual helpful
• EPA 608 Type I (small appliances) or Type II; aerial-lift/forklift card; manufacturer trainings (door hardware, VCT, finishes)

Work Environment and Physical Demands

• Regularly required to communicate information and ideas effectively so others will understand; must be able to exchange accurate information in noisy environments such as cafeterias and playgrounds to more moderate situations such as classrooms or large group professional settings
• Specific vision abilities required include the ability to observe details at close range (within a few feet of the observer)
• Routinely uses standard office equipment such as laptop computers and various digital devices; needs to be able to read, analyze, and interpret data (emails, memos, letters, etc.) and maintain visual attention and mental concentration for significant periods of time
• Ability to perform the physical demands of the position, including lifting and moving up to 50 pounds independently; standing, walking, bending, kneeling, climbing ladders, and working indoors and outdoors for extended periods
• Duties may require traveling to other school facilities using employee's personal transportation
• Full-time, 100% on-site position; regular work hours, Monday through Friday, will be established with your supervisor. Occasional evening and weekend work may be required as job duties demand

Benefits

• 403(b) retirement plan – KNOS matches 100% of employee contribution up to the first 5% of salary and any bonuses. Vested immediately in 403(b)
• KNOS employees are eligible for health and wellbeing benefits starting the first day of the month following their Date of Hire
• Comprehensive, customizable health coverage, including disability, life insurance, hospital indemnity, FSAs for health and dependent care, and free dental and vision for employees
• Opportunities for on-going professional development

Commitments

• Maintain a friendly, respectful, professional and courteous attitude with all people, including all KNOS employees, Board members, community and philanthropic partners, funders, and vendors
• Model superior customer service behavior by maintaining positive relationships with all KNOS stakeholders
• Contribute as a positive and effective team member; work effectively with other team members to accomplish KNOS goals
• Be prompt and available for flexible scheduling; be honest and fair in all professional dealings