Maintenance and Reliability Specialist

About the role

Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. As a Maintenance and Reliability Specialist, you'll support the sales staff in servicing BLM equipment, perform preventive maintenance and service of equipment for customers at the customer site, provide support to programmers and operators, and facilitate timely resolutions to customer issues.

Responsibilities

• Supports the sales staff in servicing BLM equipment
• Performs preventive maintenance and service of equipment for customers at the customer site
• Supports maintenance performance monitoring; root cause analysis; condition-based monitoring; and reliability-centered maintenance approach aimed towards achieving a reliable operation
• Provides support to programmers on best recommendations and approaches on programming parts
• Recommend improved practices, methods, and procedures, to increase efficiency and quality while reducing equipment downtime
• Supports and trains operators and maintenance personnel when needed and onsite
• Carefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
• Maintains excellent customer service and customer satisfaction
• Prepares service reports/work order forms timely and accurately
• Accurately tracks expenses and completes expense reports in a timely manner
• Maintains a safe work environment and operates within OSHA/MIOSHA guidelines
• Must be able to work overtime as required by customer need
• Travel as required, up to 100%

Requirements

• High School Diploma required
• At least five (5) years of experience in machine tool operation, maintenance, and repair
• At least two (2) years of CAD/CAM software experience
• At least five (5) years of experience in a similar technical position
• At least one (1) year in a customer service role

Qualifications

• Associate degree in a Technical discipline is preferred or comparable military experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Able to effectively use electrical, pneumatic, and hydraulic schematics on the job
• Able to effectively utilize electric/electronic testing and measurement equipment
• Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media
• Proficient in programming parts for CNC machines
• Familiarity with 2D and 3D CAD/CAM software (AutoCad, SolidWorks, Inventor, etc.)
• Proven customer service skills with a primary focus on customer relationships
• Excellent verbal and written communication skills
• Resourceful; Able to discern who to call for assistance based on the technical situation at hand
• An effective team player who can work with all levels of team members as well as with all different types and levels of customers
• Possesses a valid passport or be capable of obtaining a valid passport

Skills

• Ability to understand, analyze and resolve technical mechanical or electrical issues based on measured data results
• Ability to communicate technical issues beyond PMs to BLM Technical Department
• Ability to program parts for CNC machines
• Familiarity with 2D and 3D CAD/CAM software (AutoCad, SolidWorks, Inventor, etc.)

Benefits

We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!

Pay

Salary range: $XX.XX - $XXX.XX per hour

Schedule

Non-Exempt, variable schedule