Mainline Technician

About the Role

Works as part of the mainline team, performing coax builds, routine preventive maintenance, and responding to outages. Operates company vehicles and uses various electronic testing devices. Ensures work is in accordance with relevant codes.

Responsibilities

• CATV trunk / distribution cable and active components from the head-end (HE) to the customer’s device.
• Debug and repair escalated faults that result in out-of-specification tap MER readings.
• CATV power system maintenance and repair.
• Splice new builds/extensions of plant including amplifiers, line extenders, and taps.
• Respond to cable coax and active equipment troubles after hours per company policy.
• Sweep and balance CATV systems.
• Notify appropriate personnel when performing maintenance that may result in degraded customer service.
• Find and repair egress leaks.
• Maintain documentation, including:
  • Perform FCC Proof-of-Performance and maintain related documents.
  • Record electric readings at key network locations.
  • Document sweep and balancing activities.
  • Establish and maintain equipment lists and maintenance records.
  • Verify mapping department is informed of any changes to the physical plant.
  • Record optical readings at fiber nodes.
• Participate in on-call rotation.
• Identify chronic cable plant issues.
• Work at various heights using poles, ladders, and platforms.
• Operate company vehicles, including commercial vehicles, safely.
• Maintain a valid driver’s license, safe driving record, and DOT medical certification if required.
• Perform all other related duties as assigned by management.

Skills & Qualifications

• Leadership: Inspires and motivates others, provides vision, exhibits sound judgment, and is willing to learn.
• Professionalism: Maintains a professional appearance, reacts well under pressure, and treats others with respect.
• Job Knowledge: Knowledge of telecommunications maintenance requirements, regulations, and equipment, including fiber optics. Technically competent in installation/repair.
• Communications: Speaks clearly, listens actively, composes professional business correspondence, and responds well to questions.
• Interpersonal Skills: Focuses on resolving conflict, maintains confidentiality, and is open to coaching and new ideas.
• Teamwork: Provides and welcomes feedback, contributes to a positive team spirit, and supports team efforts.
• Organizational Support: Follows policies and procedures, completes administrative tasks accurately.
• Planning & Organizing: Prioritizes work effectively and uses time efficiently.
• Interpretation: Able to read, analyze, and interpret instructions, contracts, policies, and regulations.
• Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Flexibility: Available to work outside normal business hours when necessary.

Requirements

• High School diploma or equivalent.
• 3-5 years of experience with telecommunications installation/repair preferred.
• Familiarity with and experience operating a bucket truck.
• Valid driver’s license with a safe driving record.
• Eligible and willing to obtain any required medical certification and/or license to operate a commercial vehicle.
• Must pass pre-employment background check, including driver history, medical and drug test, and criminal history.
• Capable of working in all temperatures, climates, and weather conditions.
• Available to work outside normal business hours when necessary.

Physical Demands

• Regularly required to talk and hear.
• Must use hands or fingers to handle or feel objects, tools, or controls.
• Regularly required to stand, walk, sit, and reach with hands and arms.
• Occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
• Required to operate a motor vehicle on a daily basis.
• Work environment noise level is usually low to moderate.
• Work at various heights using poles, ladders, and platforms.