Mainframe Operator

About the role

Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors.

Responsibilities

• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitor mainframe control consoles, periodically checking system performance.
• May assist with the review/validation of mainframe job control language.
• Perform deliveries as assigned and must be able to lift 50 pounds.

Schedule

Applicants could be requested to work holidays, days, afternoons and/or midnight shifts. The position mandates a presence onsite; there is not a work from home option.

Environment

• In-depth knowledge and at least 5 years of experience with Microsoft Teams, What’s Up Gold, Pingdom, PRTG, IBM Mainframe.

Benefits

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.