Mainframe Operator

About the role

Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors.

Responsibilities

• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance.
• May assist with the review/validation of mainframe job control language.
• Perform deliveries as assigned and must be able to lift 50 pounds.

Requirements

• Experience Level: Intermediate
• In-depth knowledge and at least 5 years of experience with Microsoft Teams, What’s Up Gold, Pingdom, PRTG, IBM Mainframe