Mainframe Apprenticeship - Entry-Level

About the role

This role is a registered apprenticeship program designed for candidates looking to build hands-on experience through structured training and real-world work.

Responsibilities

• Maintain accuracy of operational logs, incident records, and shift handover documentation.
• Monitor mainframe systems, jobs, and batch processing to ensure successful execution and adherence to operational schedules.
• Perform routine operational tasks such as system start-up, shutdown, restarts, and job management in accordance with documented runbooks and procedures.
• Identify, analyze, and respond to system messages, console messages, and operational exceptions.
• Execute problem determination steps and escalate incidents to senior operations staff, system programmers, or application support teams as required.
• Support scheduled maintenance activities, releases, and change events under change-management controls.

Requirements

• No mainframe experience needed.
• Ability to follow structured procedures, runbooks, and escalation paths.
• Strong attention to detail and ability to work effectively in a high-availability, time-sensitive environment.
• Clear communication skills for coordination with operations teams, application teams, and management.
• Willingness to learn and apply new operational procedures and technologies.

Qualifications

• High school diploma or equivalent.
• Completion of a relevant technical certification or degree preferred.

Skills

• Mainframe
• IBM z/OS
• Incident Management
• Z/OS Architecture

Pay

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Schedule

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty.