Main Line Service Advisor | Base+Commission - Olympia Subaru

About the role

Why Join Olympia Subaru? High‑volume service department with consistent workflow and opportunity Work alongside experienced technicians and leadership Performance‑driven environment with strong earning potential Stable dealership with a reputation for customer satisfaction Opportunity for long‑term growth in fixed operations.

Position Overview As a Main Line Service Advisor, you will manage customer repair orders, recommend services, and ensure efficient communication between customers and technicians. This role focuses on complex repair work, diagnostics coordination, and customer relationships.

Responsibilities

• Greet customers and assess service needs
• Write and manage repair orders from start to finish
• Recommend repairs and maintenance based on technician findings
• Communicate timelines, updates, and costs clearly
• Coordinate with technicians to ensure accurate and timely repairs
• Handle escalations and customer concerns professionally
• Ensure all documentation and billing are accurate

Qualifications

• Prior accounts payable, accounts receivable, or accounting support experience preferred
• Previous receptionist or customer service experience a plus
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast‑paced environment
• Basic to intermediate proficiency in Microsoft Office (Excel preferred)
• Strong communication and professionalism
• Experience with dealership systems (CDK or similar) is a plus
• Must be at least 18 years of age, have a valid driver’s license, maintain an acceptable driving record, and be able to pass a background check and drug screening.

Pay

Competitive hourly + commission/production-based pay structure

Benefits

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Schedule

Monday – Saturday (Schedule Varies)