MAIN DEVELOPER - SOFTWARE DEVELOPER
Cogic Technologies · New York, United States · Yesterday
EngineeringFull-time
Key Responsibilities
- Replication of Tickets from Accenture Tool to client tool vice-versa
- The updating of tickets is critical activity and need to be performed in real time basis
- Proper Handling of Tickets Creation, Update, Closure
- Working closely with technical team for driving of incidents to closure
- Sharing timely reports with management
Technical Experience
- Should have knowledge about Service Now tool
- Must be good in understanding customers queries in order to replication of the tickets
- Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention
Qualification
3+ Years Experience, Graduation
Experience
3+ Years Experience, Graduation
Skills
- 3+ HTML
- JSP
- Windows server
- UNIX
- Linux