Mailroom Operations Specialist

About the role

IST Management Services is a fast‑growing national facilities management and BPO company specializing in physical and digital information management, eDiscovery, and electronic document management. With over 1,800 employees across 38 U.S. cities, IST has been recognized as one of the Nation’s Best & Brightest Companies to Work For, a winner of the HR Professional Excellence Award, and an INC 5000 listee. The company is a Relativity Certified Provider and participates in the Military Spouse Employment Partnership and Hiring Our Heroes initiative.

The Opportunity: IST seeks friendly, service‑oriented, customer‑focused individuals passionate about excellence. The role offers professional training, skill enhancement, and a clear path to advance into supervisor, assistant manager, and site manager positions.

Responsibilities

• Collect mail from designated postal locations, sort by department or recipient, and distribute throughout the facility.
• Handle all categories of incoming mail and shipments, including USPS, FedEx, certified, overnight, confidential, interoffice, domestic and international items.
• Record, monitor, and promptly deliver time‑sensitive and trackable letters and packages.
• Follow established security procedures to maintain accountability and an accurate chain of custody for controlled or sensitive deliveries.
• Process outbound mail and shipments, selecting the most appropriate carrier and service level based on cost, timing, and handling requirements.
• Manage returned mail and business reply correspondence, including documenting expenses for departmental allocation when required.
• Monitor shipping materials and related supplies, maintain organized storage areas, and replenish inventory before stock becomes depleted.
• Check convenience areas daily and restock copier paper and other commonly used paper products.
• Assist with workplace preparations and service needs related to newly hired employees.
• Conduct routine walkthroughs of the facility to identify service needs, address supply issues, and assist employees with mailing and shipping questions.

Qualifications

• High school diploma or equivalent (GED) required; a college degree is a plus and may provide a fast track to management.
• Background in mail room, customer service, hospitality, or retail preferred.

Skills

• Proficiency with keyboarding and Windows‑based PC applications.
• Excellent communication skills, both verbal and written.
• Valid driver’s license and access to reliable transportation to and from work (CDL not required but a plus).
• Ability to safely lift up to 55 pounds.

Benefits

• Medical, dental, vision, STD, LTD, life insurance.
• 401(k) plan.
• Paid time off.
• Free parking on campus.
• Great working environment, beautiful campus, friendly staff.

Pay

Hourly compensation: $19.00 to $20.00 per hour, DOE.

Schedule

Hours: Monday through Friday, 8:00 AM to 5:00 PM.