Mailroom Clerk I

Interview: In-person (ASAP 3 panel interview and SSA federal background check). Duration: 6-12 months with option to extend (not to exceed 12 months total). Location: Oklahoma City, OK. Work: Onsite.

About the role

This position provides support for the Oklahoma Department of Rehabilitation Services - Disability Determination Services Division by operating multiple pieces of large mailing equipment to ensure thousands of pieces of outgoing mail created daily by the Division is sent out timely and accurately.

Responsibilities

• Operate large mailing equipment such as high volume printers, complex mail-inserting machines, mail meters, paper joggers, and envelope folders.
• Ensure machines are constantly operating properly and performing their function efficiently to process all mail timely.
• Refill machines with reams of paper, sealing fluid, ink, etc. throughout a standard workday.
• Troubleshoot common mechanical issues of all mail machines to resolve quickly; if unable, contact contracted maintenance contractors and describe issues over phone/email, passing status to DDS management in real-time.
• Operate mail print software and mail tracking software to ensure timely printing and tracking of thousands of pieces of outgoing mail daily.
• Learn to ship large paper files to appropriate government offices using desktop, shipping software, and weigh scale.
• Track inventory of all necessary Mail Room supplies and promptly notify the Supply Department when critical supplies are low.
• Know when and how to contact vendors for support and service repair for mailing equipment when malfunctioning.
• Coordinate with the in-house IT department to address local network, printer, and software issues.
• During slow periods, assist with processing of return mail and other tasks in the Mail Center.

Requirements

• Minimum high school education.
• Mailroom experience preferred but not required.
• Must pass a Federal criminal background check as a condition of employment.
• Physical job requirements:
  • Stand: Must be able to stand constantly eight (8) hours per day.
  • Sit: Minimal sitting at a desk and computer involved in this job; less than one hour per day.
  • Lift: Must be able to constantly lift over 50 pounds from the ground and stock shelves with boxes weighing the same or more on a frequent basis; must be able to lift up to 75 pounds when necessary.
  • Push: Must be able to push large carts of mail and supplies boxes weighing over 100 pounds throughout a large office setting.
  • Bending: Must be able to constantly bend at the waist and knees throughout an eight (8) hour workday.
  • Kneeling: Frequent kneeling to lift heavy boxes and equipment, troubleshoot issues on machines low to the ground, etc., throughout an eight (8)-hour workday.
  • Crouching: Occasional.
  • Temperature: Temperature of room is kept cool, but equipment may cause it to rise; candidate must be able to handle warm temperatures occasionally when HVAC is not functioning properly.
  • Noise: Candidate will be provided with hearing protection equipment; however, they must be able to handle exposure to constant loud noise of printers, inserting, metering, and folding machines eight (8) hours a day.

Skills

Primary Skills: Mailroom, Mail Equipment, Mail Processing

Secondary Skills: Mail Print Software, Mail Tracking Software, Shipping Software, Inventory Management, Troubleshooting, IT Support