Mail Sorting Clerk (In-Person)

Benefits

• Bonus based on performance
• Company parties
• Flexible schedule
• Free food & snacks
• Free uniforms
• Paid time off
• Profit sharing
• Signing bonus
• Training & development
• Employee discounts
• Career path development

Responsibilities

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by the franchise owner
• Assists customers with their product and service needs in person, through email, and by phone
• Processes customer sales through the point‑of‑sale system
• Up‑sells, cross‑sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, completes tasks, and organizes Virtual Mail
• Operates the point‑of‑sale system, copiers/printers, rental computers, and other store equipment
• May help to train and mentor Customer Service Representatives

Requirements

• Previous customer service or sales experience in a retail environment
• High school diploma or equivalent required
• Valid driver’s license required
• Ability to work flexible hours
• Some supervisory skills preferred
• Must pass background and drug screen
• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, phone, and in‑person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Skills

• Exceptional customer service skills
• Ability to translate customer requirements into final products or services