Mail Services Associate (Mon-Fri 10AM- 7PM)

About the role

The Millennium Group (TMG) is an award-winning business process outsourcing firm specializing in print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and higher education institutions. Join our team of over 1,500 nationwide associates and contribute to our 30+ years of industry success.

Responsibilities

• Receive, review, sort, document, and process all materials in the Mail Center, including incoming mail (letters, parcels, U.S. Postal, and interdepartmental) and distribute to appropriate recipients and departments.
• Deliver, pick up, and transport materials within, between, and across various departments, including office supplies and copy paper.
• Inspect deliveries for suspicious or threatening items.
• Assist recipients at the service window for package and mail pickup.
• Answer calls and provide customer service.
• Pick up outbound boxes and packages from internal customer locations.
• Sort items into categories according to established methods and prepare them for processing, shipment, or transportation.
• Enter activity data in logs and maintain records.
• Ensure all safety procedures are followed at all times.
• Prepare and process outbound courier shipments using computer or service provider’s equipment (e.g., FedEx).
• Cross-train on other roles within the department to cover staff absences or as directed by management.
• Receive and complete print requests according to client expectations.
• Greet and sign in visitors at the front desk.
• Restock supplies throughout the office.
• Perform general administrative and clerical duties.
• Maintain a safe and clean lobby area.
• Other duties as assigned by the manager.

Requirements

• High School diploma or equivalent (GED).
• Minimum of 2-5 years of mail services-related experience preferred, with knowledge of commonly used Office Services procedures.
• 1-3 years of experience with Microsoft Office Software (Word, Excel, etc.).
• Excellent customer service skills and a "can do" attitude.
• Strong verbal and written communication skills.
• Ability to work effectively both individually and in a team environment.
• Competency in performing multiple functional tasks with attention to detail.
• Ability to handle mail or hand carts, as well as flatbeds.
• Must be able to lift up to 50 pounds.