Mail & Operations Support Specialist

About the role

The Courier & Operations Support Specialist is responsible for the secure and timely transport of mail, documents, supplies, and branding materials between branch locations, corporate offices, external vendors, and mail delivery channels including USPS, UPS, and FedEx. The role ensures efficient daily delivery operations while maintaining high standards of organization, communication, and reliability, leveraging technology to manage ticketing and fulfillment requests. A company vehicle is provided for all work-related travel. The ideal candidate is dependable, detail-oriented, and comfortable working independently in a fast-paced, service-oriented environment.

Responsibilities

• Safely and efficiently transport interoffice mail, documents, supplies, and branding materials between branches, headquarters, external mail services, vendors, and other designated locations.
• Collect and deliver daily postal mail to and from USPS, FedEx, and UPS.
• Organize daily delivery routes to ensure timely service.
• Ensure secure handling and confidentiality of all materials in transit, including sensitive or confidential documents.
• Communicate effectively with internal departments to coordinate delivery schedules and respond to service requests using Jira as a ticketing and fulfillment platform.
• Perform basic inventory checks; place requests, distribute, and restock office supplies and consumables across all locations, tracking inventory as needed.
• Support marketing initiatives by transporting signage, promotional materials, and other assets as needed.
• Organize, sort, and distribute daily incoming mail.
• Organize and prepare outgoing mail for delivery (mail machine, certified letters, FedEx/UPS overnight mail).
• Scan and process client deposits received by mail.
• Process client service events related to printing and mailing documentation.
• Update insufficient address information in the system when there is returned mail.
• Operate the company-provided vehicle in a safe, lawful, and courteous manner.
• Maintain cleanliness and report maintenance needs of the assigned company vehicle.
• Maintain accurate records of delivery activity and vehicle mileage as required.
• Support other Facilities or Operations tasks as assigned.
• Adapt schedule to accommodate bank holidays, special projects, and urgent delivery needs.

Working Conditions

• Daily work-related travel using a company-provided vehicle.
• Regular lifting, bending, walking, and carrying of items up to 40 pounds.
• Primarily independent work, with routine check-ins and coordination with the Operations team.
• Indoor and outdoor work environments, including office buildings, vendor sites, and mail facilities.
• Flexibility required to support alternate days due to holidays or special projects.

Schedule

Full-time, approximately 37.5 hours per week. Daily mail and other duties are Monday-Friday, with courier service on Tuesday and Thursday (5–6-hour round trip). Flexibility is required to support alternate days/times as needed for holidays, special projects, or events.

Requirements

• Valid driver’s license and clean driving record (required).
• High school diploma or equivalent.
• Ability to lift and carry items up to 40 pounds.
• Strong time management, reliability, and attention to detail.
• Excellent communication and interpersonal skills.
• Self-motivated and able to work independently with minimal supervision.
• Familiarity with local roads and routes preferred.
• Comfortable using technology platforms (e.g., Jira, mobile apps) for task tracking and communication.

Digital Literacy

• Ability to use data, information, and communication technologies to find, evaluate, create, and communicate information.
• Proficiency in teaching, learning, and self-development through digital tools.
• Effective communication, collaboration, and participation using digital platforms.
• Understanding of digital identity, safety, and security.
• Technical proficiency with all bank products.
• Awareness and interest in new technology.
• Skills in creation, innovation, and research.