Mail & Office Services Associate

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule

Monday–Friday | 8:30AM - 5:30PM / 11:00AM - 8:00PM (Schedule may vary based on business needs)

About the Role

SPS Global is seeking a dependable and service-driven Client Services Associate to support daily mailroom, pantry, conference room, and workplace operations in a fast-paced corporate environment. This role is ideal for someone who enjoys staying active, working with a team, and providing professional service throughout the day.

From tracking important deliveries to keeping shared spaces stocked and meeting-ready, your work helps create a smooth, organized, and welcoming workplace experience.

Responsibilities

• Mail & Package Operations
  • Receive, sort, track, and distribute mail and packages from FedEx, UPS, USPS, DHL, Amazon, and other carriers
  • Process deliveries and pickups while maintaining accurate tracking records
  • Respond to mail and package inquiries and follow established security and safety procedures
• Workplace & Hospitality Support
  • Restock pantries and beverage refrigerators and maintain shared areas
  • Reset conference rooms and assist with meeting or open-space setups
  • Support additional workplace tasks and maintain clean, organized spaces
• Customer Service & Team Support
  • Provide friendly, professional service and maintain strong attention to detail
  • Follow site and client procedures and support team coverage as needed
  • Participate in cross-training and contribute to team metrics and service goals
  • Adapt to schedule changes and evolving business needs

Requirements

• High school diploma or equivalent required
• 1+ year of experience in mailroom, office services, hospitality, logistics, customer service, or a similar environment preferred
• Strong organization and attention to detail
• Professional and customer-focused approach
• Ability to work independently and as part of a team
• Basic computer skills and ability to learn new systems
• Flexibility to work varying schedules based on business needs

Physical Requirements

• Ability to lift and move packages and workplace materials up to 55 lbs.
• Ability to stand and walk for extended periods
• Ability to safely handle and restock beverage products as part of workplace operations
• Ability to use carts and other workplace equipment to transport materials

Pay

Pay Range: $17 - $18 USD per hour

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• Recognition: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off:
  • Full time: Minimum of 80 hours/calendar year.
  • Part time/temporary: Minimum of 1 hour for every 30 hours worked.
  • PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Available for employee and client referrals for current employees.
• Benefit Offerings:
  • Medical, Dental, Vision
  • HCFSA, DCFSA, HSA
  • Commuter Transit and Parking Pre-Tax Plans
  • Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
  • Legal Program, Identify Theft Protection
  • Pet Discounts, Pet Insurance
  • Group Home and Auto Insurance
  • EAP, Short Term Disability, Life Insurance
  • Education Discounts
  • 401k with matching
  • Entertainment Discounts
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.