Admin & Service Associate

Location: Tulsa, OK | Type: Full-time; Contract

Responsibilities

ProRecruiters is seeking an Admin & Service Associate to support insurance operations, policy administration, and customer service functions. This role serves as a primary point of contact for policyholders, agents, and employer groups while ensuring accurate and timely processing of policy-related transactions and documentation.

• Review and process new group and individual insurance applications.
• Enter, maintain, and update policy information within company systems.
• Prepare and distribute payroll deduction listings to employer groups.
• Generate policy endorsements, amendments, good health statements, and related documentation.
• Provide professional customer service and support to policyholders, employer groups, and agents.
• Assemble, prepare, and distribute policy contracts and correspondence.
• Process policy service requests, including address changes, name changes, ownership changes, beneficiary updates, collateral assignments, and duplicate policy requests.
• Respond to policy inquiries and provide reporting information to support re-enrollment activities.
• Collaborate with internal departments to support operational and administrative initiatives.
• Process returned mail and update records as necessary.
• Assist with special projects and additional duties as assigned.

Requirements

• Previous experience handling confidential information and customer records preferred.
• 3 years of experience in insurance operations, policy administration, customer service, or a related administrative function preferred.
• Keyboarding proficiency of at least 40 words per minute.
• Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
• Strong communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail.

Pay

$20/hour

Schedule

Monday - Friday, 8:00am to 5:00pm