Mail Fulfillment Quality and Process Improvement Manager

About the role

Where people get better at life! Join us in our mission to make a difference and shape a more inclusive future. The Center for Disability Services offers hope, innovation and achievement to the people we support. For 80 years, we have been one of upstate New York’s largest providers of programs and services for individuals who have disabilities. Many of the innovative programs and vital services that we offer are not available elsewhere.

The Mail Fulfillment Quality and Process Improvement Manager is responsible for coordinating and enhancing quality control and productivity efforts across print, mail, and fulfillment operations. The Manager ensures customer quality standards are achieved by developing, documenting, and implementing data-driven quality assurance measures and production best practices.

Responsibilities

• Responsible for coordinating with management team for developing, implementing, and maintaining quality control standards across all print and mail operations.
• Facilitates job quality and timeliness between print and mail departments.
• Works within Management team to meet or exceed SLAs and Customer Expectations.
• Monitors Inventory Levels and Conditions related to mail production.
• Takes ownership of Worksite Safety Protocols and works with Director of Operations to drive compliance and policy review.
• Investigates Customer Quality Concerns.
• Lead quality improvement projects utilizing 6sigma practices to reduce errors, downtime, and waste while also assuring that customer data is secure.
• Works with management team to establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies and implements opportunities for improvement and helps to create a culture of quality and accountability.

Requirements

• Bachelor’s degree in field of Business, Engineering, Economics, or Computer Science
• At least 1 year of job related experience

Pay

Compensation Range: $73,000.00 - $83,000.00

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Savings Plan
• EAP (Employee Assistance Program)
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• Early Access to Pay with RAIN
• Public Service Loan Forgiveness (PSLF)