Mail Center Manager

Responsibilities

• Receive mail, scan into software and file appropriately
• Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
• Answer inbound calls and in person inquiries from customers in a prompt and professional manner
• Absorb customers in person to retrieve their mail in a courteous fashion
• Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Ensure the highest level of customer service
• Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
• Perform other customer service responsibilities to assist the corporate office during busy times

Requirements

• Ability to work independently and handle confidential mail with absolute discretion
• Results oriented
• Strong work ethic
• Organization skills are a must
• Excellent verbal and written communication skills
• Previous experience in an office coordinator role with an emphasis in customer service
• Ability to lift and carry heavy items with minimal assistance up to 50 lbs on a regular basis
• Frequent bending, stooping, and reaching to handle materials or perform tasks
• Ability to stand, walk, and move around the work area for extended periods
• Ability to sit for extended periods while working at a computer
• Perform repetitive motions, including typing, data entry, and handling equipment
• Adequate visual and manual dexterity to operate computers and equipment safely

Benefits

To learn more about this dynamic organization please visit us at www.ipostal1.com.

Pay

$29 - $32 hourly

Schedule

Monday - Friday 9:00 - 5:00pm

About the role

We are looking for a professional, upbeat Mail Center Manager to work in our San Francisco, California office. There will be a two-week paid training, starting on Day 1.

This position is NOT remote and requires you to work in the office.

If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Qualifications

Department: iPostal1 Business Centers

Role: Mail Center Manager

Locations: San Francisco, CA

Equal Opportunity Employer

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.