Magnolia Press - Barista

Essential Duties And Responsibilities

• Maintain a calm and friendly demeanor during periods of high volume
• Anticipate guest needs and provide exceptional guest service
• Perform cash wrap and point of sale duties in an efficient and timely manner
• Educate guests by presenting and explaining the menu and answering questions
• Prepare and sell food and drink products by following approved recipes, preparation, and cooking or baking techniques; ensuring that all equipment is properly utilized per recipe and safety guidelines
• Handle, prepare, and store food in ways that prevent foodborne illnesses and ensure compliance with all food safety standards
• Finish all product to specific visual requirements in accordance with Magnolia standards
• Communicate with management regarding status of products, quality control issues, problems with equipment, or unusual conditions; adhering to established loss prevention and inventory control procedures
• Evaluate and modify processes in order to improve efficiency and quality of service
• Contribute to a positive team environment, including giving and receiving feedback and assisting in other Silos Foods entities as needed

COMPETENCIES

• Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player and contribute toward team goals.
• Critical Thinking: Identify and communicate challenges in day-to-day activities.
• Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Willingness to learn and adapt to new processes and technologies.
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management.
• Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience.
• Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals.

Hard skills

• Strong customer service skills and ability to manage multiple tasks in a fast-paced environment required.
• Ability to maintain a pleasant and professional demeanor while working with a sense of urgency required.
• Proficiency in operating coffee machines and other equipment preferred.

PHYSICAL DEMANDS

• Sit
• Use hands and arms to reach, handle, feel
• Utilize fine motor dexterity of fingers
• Talk or hear and taste or smell
• Routine use of sinks, ovens, and tools to clean kitchen appliances
• Frequent exposure to hot water, potentially slippery floors, garbage disposals, and cleaning chemicals
• Occasional exposure to outside weather conditions
• Routine noise level in the work environment is usually moderate