Machine Technician - Kansas City

About the role

A Packsize Machine Technician will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features.

Responsibilities

• Scheduling tasks at a customer’s job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Working cross-functionally with R&D, Software and Quality Engineering teams
• Performing routine maintenance and emergency services as they arise
• Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
• Installing Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand
• Must be able to exchange accurate information in these situations
• Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills

Requirements

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associates Degree, Vocational Training or equivalent experience
• Bachelor's Degree in a related area preferred

Skills

• Machine Operation
• Clearing jams
• Loading Z-fold
• Changing labels
• Changing bander paper
• Adding glue to the machine

Benefits

Salary range for this role is $33 -$36 USD per hour; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

Pay

The salary range for this role is $33 -$36 USD per hour; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

Schedule

All work is performed at customer’s facilities. Available on-call. Overnight travel may be required, for initial and periodic training.