MAC (Moves, Adds, Changes) Program Manager, MAC (Move, Add, Changes) Program

Key job responsibilities

• Serve as primary GREF representative to business leaders during relocations, building consultative partnerships and trust
• Lead change management and communication strategies across organizations, ensuring smooth employee transitions
• Manage complex escalations requiring business judgment and cross-functional coordination
• Partner with Space Planning, Business Partnership teams, departmental coordinators, and facilities partners
• Own complete relocation lifecycle including employee roster generation, workspace assignments, and timeline coordination
• Ensure flawless vendor execution through clear direction, performance monitoring, and accountability
• Translate space allocation decisions into executable move plans with departmental coordinators
• Workspace Accommodation Management
• Make high-judgment decisions on workspace assignments for accessibility and special needs
• Balance employee requirements, site constraints, and space allocations
• Deliver accommodation recommendations within 2 business days with adjustment opportunities
• Operational Excellence
• Manage area budget, resource allocation, and cost optimization with Finance partners
• Maintain governance frameworks ensuring program compliance and quality standards
• Monitor KPIs, identify improvement opportunities, and drive continuous improvement initiatives

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules