MA/Patient Access Rep - Liver Transplant Clinic - Full Time - Jeff Hwy

Job Duties

• Provides excellent customer service to all patients, guests, and family members
• Ensures all patient required forms are completed and other paperwork/documents are gathered and accurate
• Efficiently inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due
• Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments
• Prepares patient for exam, explaining any procedures before they are performed and answering the patients’ questions
• Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information
• Maintains confidentiality of patient information
• Meets the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Performs other duties as assigned

Knowledge, Skills and Abilities (KSAs)

• Computer skills and dexterity required for data entry and retrieval of patient information
• Proficient with Windows-style applications and keyboard
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Skills to effectively present information and respond to questions from patients and customers
• Ability to work collaboratively with other departments
• Ability to exercise sound judgment in handling/escalating difficult situations