MA/Front Desk Specialist- Central Clinic

Summary

As the largest pediatric clinic in Jacksonville, serving 10 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not be limited to just doctor office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own. Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment.

About the role

Angel Kids Pediatrics is seeking a full-time Front Desk Specialist/Medical Assistant to join our team located in Jacksonville. This position serves as initial contact for all patients visiting the office as well as performing Medical Assistant duties and responsibilities. This role would rotate daily/weekly to perform the tasks of both roles.

Responsibilities

• Answers, screens, and directs calls on multiline phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager
• Schedules patient appointments
• Clears Faxes each morning and delivers to appropriate practitioner
• Meets and greets patients; announces, directs, and/or escorts to appropriate area
• Composes and types routine correspondence as required
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required
• Collects co-pays, deductibles, and all outstanding balances
• Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized
• Inputs patient information and demographics into computer system
• Validates insurance and PCP
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues
• Greets, receives, and prepares patients for appointments and procedures; measures and records vital signs and other relevant patient information
• Responds to patient questions either in person or by phone in a courteous and professional manner
• Assists in resolving patient concerns or complaints, utilizing sound judgment and referring issues to management when necessary
• Maintains nursing stations and examination areas in accordance with OSHA standards and Universal Precautions procedures
• Maintains inventory of medical supplies and materials and reports shortages as needed
• Receives and screens telephone calls and directs them appropriately
• Exhibits a high degree of courtesy, tact, and professionalism when interacting with patients, families, and other healthcare professionals
• Adjusts to fluctuating peaks in patient flow, acuity, and operational demands while maintaining quality patient care
• Reviews and records vaccine documentation, including vaccine reconciliation and verification
• Performs other related duties as assigned by management

Qualifications

• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds
• Bilingual skills a plus

Competencies

• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
• Diversity: Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce
• Ethics: Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values
• Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
• Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan

Education and Experience

• High school diploma/GED
• Medical Receptionist: 1 year (Required)
• Insurance Verification: 1 year (Required)
• Checkout: 1 year (Preferred)
• MOA Certificate from accredited program

Schedule

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 8 p.m. and Saturday and Sunday 8:45 a.m. to 4 p.m. This position will require weekend and holiday hours at certain locations.