MA/CSR - Shared | East - JTB/Kernan| Full Time | Days

About the role

The MA/CSR will travel off campus to clinic locations to provide coverage for Medical Assistant/ CSR vacancies. Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician.

Responsibilities

• Perform timely processing of all incoming remits on a daily basis.
• Conduct daily research to correctly post payments, applied to Undistributed and/or PLB remit clearing accounts, during payment posting.
• Contributes to the development, implementation, and expansion of programs and initiatives, including participation in process improvement, timesaving workflows, and efficiency of in-basket practice.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients utilizing the specific service
• Performs cashiering functions as it relates to co-payments or other patient payments/collections.
• May perform routine clerical duties for the department.
• Accurately post Insurance payments, which includes electronic and/or manual keying to the Invoice, according to The Explanation Of Benefits(EOB) Or Other Back-up Received, including Insurance denials and zero dollar EOB's.
• Accurately Post Self-Pay payments, which includes electronic and/or manual keying of patient checks, pre-admit cash sheets, and Collection agency remits
• Post electronic payments as assigned, resolve any unapplied and/or withhold issues.
• Track any ongoing issues, to resolution; while keeping management informed throughout the process.
• Research, by Payor assignment, any payments posted to unapplied clearing account, due to the inability to identify to a Patient Invoice or Account. Research may include calling Insurance companies, Business Groups, Accounting personnel and/or performing internet research by accessing Payor websites.
• Observe and report patients' signs or symptoms.
• Collect routine laboratory specimens as directed by the provider.
• Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.
• Participates in performance improvement projects.
• Participates as an active care team member in the coordination of patient care.

Qualifications

• High School Diploma or GED equivalent required.
• 1 year of medical assistant experience preferred.
• 2 to 4 years of clerical customer service experience, ideally in a healthcare facility.
• Certified Medical Assistant (CMA) required at time of hire.
• Basic Life Support (BLS) required at time of hire.
• Medical Terminology Certificate required within 30 days of hire.
• Valid Florida Driver's License required at time of hire.
• Proof of auto insurance required at time of hire.
• Ability to travel 80‑100% to various UFJPI clinical locations.