M365 Engineer - Onsite in New York or New Jersey

Job Responsibilities

• Ensure the highest level of service availability and efficiency as benchmarked against industry standards and consistent with enterprise goals and constraints.
• Maintain high performing operational service support functions for support of operational “Run” activities for Regeneron.
• Develop and document the build/operations specifications for any new or existing M365 services and related core components.
• Engineer monitoring, control, and support of the service; ensuring systems, methodologies and procedures are in place and followed.
• Aid the Service Delivery Team in providing engineering services and support in operational projects and develop a strong understanding of projects impacting the M365 environment and ensuring service impact is minimized and agreed.
• Be accountable for the quality of the M365 engineering service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
• Participate and lead architectural discussions, make recommendations for Service improvements, and ensure actions are followed through to completion in a timely manner.
• Provide regular and accurate management reporting on IT O365 Services.
• Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between department.

Unified Communications And Collaboration

• Provide engineering direction for Microsoft O365 products with specialized skills in Exchange, Azure, OneDrive, OneNote, SharePoint, Teams, and Skype.
• Experience with Microsoft Cloud Solutions design, and operations is a must.
• Strong knowledge of at least one programming or scripting language (like PowerShell, Python, etc.).
• Hands-on experience with the implementation of Azure Information Protection is expected.
• Experience in M365 Security Administration/MS-500 or similar is preferred.
• Provide engineering direction for Email, SMTP, AntiSpam, Antimalware, AntiPhishing, and Data Leak Prevention filtering services.
• Hands-on experience with Office 365, and Azure Information Protection is a must.
• Experience in cyber security with hands-on experience with M365/O365 technologies is a must.
• In-depth knowledge and experience in configuring M365 security features including AIP, DLP, ATP, IAM/RBAC, and SIEM is a must.
• Responsible for the Level 3 day-to-day delivery of the service to the business as expressed in the Statement of Work.
• Maintain oversight as to the health of the environment with the Service Provider and escalate any service issues to the Service Delivery Team.
• Work with the Service Owners and Service Delivery Team to deliver any newly requested services.
• Prepare or assist in the preparation of any presentations with regards to the service including the gathering and the preparation of data.

Requirements

• Education: Bachelor’s degree in the field of computer science, information systems, computer engineering or 5+ years of relevant work experience.
• Bachelor’s degree in technology management field or 5+ years of relevant work experience.
• Experience: 5-7 years in the role of delivering IT services to business or consumers with a minimum of 5 years of relevant work experience of large scale outsourced managed services.
• Deep knowledge of Microsoft 365 Infrastructure technologies, data center, server, virtualization, storage, and disaster recovery/business continuity.
• Demonstrated skills in Microsoft O365 products with specialized skills in Exchange, Azure, OneDrive, Teams, OneNote, SharePoint, and Skype.
• Demonstrated skills in SMTP email relay, AntiSpam, AntiMalware, AntiPhishing, and Data Leak Prevention filtering services.
• Service Management or Engineering Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
• Proven track record of delivering complex infrastructure engineering projects.
• Experience designing and developing highly available infrastructure capable of 24x7x365 business operations with a track record of managing teams that supported engineering highly available services.
• Experience with operating system, Microsoft Windows, Mac, and iOS.
• Experience with monitoring tools such as PowerBI and Splunk.
• Experience of managing service contracts, from a service and financial perspective.
• Experience with project management processes and tools.
• Deep experience of ITIL disciplines.
• Problem determination (experience in root cause analysis) and problem resolution skills.
• Hands-on experience of formal outsourcing processes and methodologies.
• Ability to work with Service Providers to ensure effective operations and agreed upon service levels.
• Proven negotiation and influencing skills.
• Experience of managing 3rd parties and 3rd party delivered services.
• Good leadership and people management skills.
• Good written and verbal communication skills.
• Able to demonstrate a high degree of flexibility including shift and out of hours working.
• Excellent organizational skills.
• Proven analytical, evaluative, and problem-solving abilities.
• Exceptional customer service orientation.