M365 Engineer - Exchange

Location: Charlotte, NC - Hybrid | Type: Full Time | Experience: 5+ Years | Industry: BFSI | Third Party: No third-party candidates allowed

Responsibilities

• Manage and maintain Exchange Online and on-prem Exchange environments, including mail flow, hybrid configurations, and security hardening.
• Implement and maintain Exchange Online Protection (EOP) and Microsoft Defender for Office 365 policies, including anti-spam, anti-phishing, Safe Links, and Safe Attachments.
• Troubleshoot mail delivery, transport rules, and compliance issues.
• Manage mail routing, transport rules, connectors, accepted domains, DKIM, DMARC, SPF, and hybrid mail flow configurations.
• Administer shared mailboxes, resource mailboxes, distribution groups, Microsoft 365 Groups, and mail-enabled security groups.
• Perform advanced troubleshooting of mail flow, hybrid connectivity, directory synchronization, transport services, message trace analysis, and client connectivity issues.

Qualifications

• Deep expertise in Exchange Online and on-prem Exchange administration.
• Experience troubleshooting mail flow, hybrid Exchange environments, transport services, connectors, and message delivery issues.
• Strong knowledge of Microsoft Teams governance, lifecycle management, and SaaS integrations such as Jira and ServiceNow.
• Experience supporting and troubleshooting Microsoft Purview compliance, retention, and information governance solutions.
• Familiarity with Exchange Online Protection (EOP), Microsoft Defender for Office 365, and email security best practices.
• Working knowledge of Microsoft Entra ID, Single Sign-On (SSO), Conditional Access, and hybrid identity solutions including Microsoft Entra Connect.
• Proficiency in PowerShell scripting for automation and troubleshooting.
• Solid understanding of Active Directory, Group Policy, DNS, certificate management, and hybrid identity architectures.
• Experience with network and server administration fundamentals.
• Knowledge of general disaster recovery validation methods and willingness to assist in testing efforts.
• Comfortable working within a strict, heavily vetted Change Management process.
• Ability to support security, audit, and risk control requirements within a regulated environment, with familiarity in common industry security frameworks.
• Strong documentation skills for platform configurations and user instructions.
• Excellent troubleshooting skills and ability to take ownership of tasks from start to finish.
• Exceptional communication and problem-solving skills; able to clearly articulate initiatives and solutions.
• Highly organized with strong attention to detail.
• Self-driven, proactive, and capable of adapting quickly to changing business and technology requirements.