M365 Cloud Engineer II

About the role

We’re looking for people who are excited to drive transformation and break barriers to create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Sallie Mae is seeking a highly skilled and motivated Senior Microsoft 365 Cloud Engineer to join our Workplace Engineering team. This role is responsible for the architecture, implementation, administration, governance, and operational support of the Microsoft 365 platform.

Responsibilities

• Design, implement, and support enterprise Microsoft 365 services.
• Administer and optimize Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform, and Copilot environments.
• Develop and maintain operational standards, governance controls, and platform roadmaps.
• Evaluate and implement new Microsoft 365 features and capabilities to improve employee productivity and collaboration.
• Provide Tier 3 technical support and escalation assistance for complex platform issues.
• Manage Exchange Online architecture, mail flow, messaging security, transport rules, mail routing, and mailbox lifecycle processes.
• Design and administer SharePoint Online sites, information architecture, permissions models, and content governance policies.
• Implement governance controls for site provisioning, external sharing, lifecycle management, and data protection.
• Design, build, and support solutions leveraging Power Apps, Power Automate, Power BI, and Dataverse.
• Support deployment, administration, and governance of Microsoft 365 Copilot.
• Ensure Microsoft 365 environments align with Sallie Mae security standards and regulatory requirements.
• Develop PowerShell and Microsoft Graph automation solutions.
• Create monitoring, reporting, and operational dashboards.

Requirements

• 5+ years of experience supporting Microsoft 365 cloud technologies with at least 3+ years of hands-on experience providing subject matter expert support for Exchange Online and SharePoint Online.
• Experience administering Microsoft Power Platform administration and solution development.
• Experience creating reports and dashboards using Power BI.
• Proven experience deploying, administering, or supporting Microsoft 365 Copilot.
• Experience configuring Microsoft Entra ID, Conditional Access, and identity governance controls.
• Strong PowerShell scripting and automation experience.
• Experience implementing Microsoft 365 security, compliance, and governance solutions.
• Knowledge of regulatory and compliance requirements common to financial services organizations.
• Experience leading technical projects and collaborating across multiple teams.

Qualifications

• Microsoft M365 Certification(s)
• Experience with Copilot Studio and AI-powered automation solutions.
• Experience supporting Microsoft Graph APIs.
• Experience with SharePoint migrations and information architecture design.
• Experience with cloud governance, risk management, and compliance programs.
• Experience developing enterprise Power Platform solutions utilizing Dataverse.

Benefits

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement
• 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities