M365 Administrator - Unified Communications

About the role

As a member of the Unified Communications team, our O365 Administrators configure, maintain, and support Microsoft 365 collaboration platforms — including Exchange Online, Microsoft Teams, and SharePoint Online — while driving automation, ensuring system stability, and delivering excellent customer service — all in service of creating an economically sustainable health care system.

Qualifications

Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field, or at least 5 years of related experience in Microsoft 365 administration and unified communications.

Skills and attributes

• Hands-on experience administering Microsoft 365 services, including Exchange Online, Microsoft Teams, and SharePoint Online
• Proficiency developing and maintaining PowerShell scripts to automate administration, reporting, and operational tasks
• Experience with tenant-to-tenant migrations and Microsoft 365 Multi-Tenant Organization (MTO) configurations
• Familiarity with Sharegate and Quest migration tools in Microsoft 365 environments
• Knowledge of messaging-related technologies including Windows Server, Active Directory, and IIS
• Familiarity with Git for version control and Ansible for configuration management and automation preferred
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
• Strong organizational, time management, analytical, and problem-solving skills
• Excellent interpersonal and communication skills with the ability to provide timely updates to customers, team members, and management
• Can-do attitude with the ability to learn and adapt to new technologies and methodologies

Responsibilities

• Administer and support Exchange Online, Microsoft Teams, and SharePoint Online — including mail flow, recipient management, permissions, policies, collaboration settings, and user troubleshooting
• Monitor systems for alerts, review usage and activity reports, and take proactive action to ensure maximum system stability, service health, and availability
• Develop and maintain PowerShell scripts to automate Microsoft 365 administration, reporting, migration, and operational tasks
• Participate in Microsoft 365 tenant-to-tenant migration efforts, supporting preparation, execution, validation, and user support across Exchange Online, OneDrive, SharePoint Online, and Teams workloads
• Create and maintain technical, operational, and end-user documentation supporting Microsoft 365 services and related processes
• Monitor the work queue for trouble tickets, perform troubleshooting and problem resolution, and provide timely status updates to ensure customer needs are met
• Script, install, and configure patching and performance tuning in support of after-hours upgrades and maintenance, including system checkout after changes and outages

Pay

Oregon, Washington, Utah, and Idaho: expected hiring range $84,150–113,850; full salary range $79,000–129,000; bonus target 10%. North Dakota: full salary range $66,273–106,036.

Benefits

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits
• Annual employer contribution to a health savings account
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period)
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave)
• Award-winning wellness programs that reward you for participation
• Employee Assistance Fund for those in need
• Commute and parking benefits