M365 Administrator

Essential Responsibilities

• Manage and monitor Microsoft 365 services.
• Document changes to the systems using change management best practices.
• Maintain a highly secure system through proper configuration and system access monitoring.
• Aid with the migration of large volumes of data into the cloud platform.
• Troubleshoot and resolve issues with user access to cloud services.
• Maintain a good understanding of upcoming changes to the platforms to assist with user change management.
• Monitor and communicate to stakeholders the performance of the services.
• Ensure service delivery meets the business requirements, based on defined SLAs.
• Deliver consistent results for incident management and problem escalation.
• Champion the adoption of Microsoft 365 services as appropriate for our business.
• Aid with the creation of policies around the proper use of Microsoft 365 services and support.
• Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution.

Qualifications

• Bachelor's degree in a relevant technical discipline, or equivalent experience.
• 5+ years of relevant work experience, including with Exchange, on-premise and/or online, administration.
• 2+ years of Microsoft 365 administration experience in an environment with over 10,000 users.
• Microsoft 365 or other Microsoft certifications a plus.
• Experienced and well versed in Microsoft environments.
• Considerable knowledge of managing Microsoft 365 and other related cloud solutions.
• Experience supporting users of Microsoft 365 globally.
• Understanding of managing user authentication.
• Ability to create advanced PowerShell scripts to schedule repeatable Microsoft 365 actions.
• Knowledge of SMTP gateways, including security solutions.
• Knowledge of different Microsoft licenses, including E1 vs. E5.
• Advanced PowerShell scripting knowledge for extracting reports and data on demand.

Additional Technical Skills

• Deep knowledge of Microsoft Exchange and its interaction with Entra, Intune, and Active Directory.
• Knowledge of Microsoft 365 Teams, Groups, Video, Copilot, and Power BI.
• Experience managing directory synchronization into Entra AD is a plus.
• Advanced skills managing Microsoft 365 using PowerShell.
• Exporting usage and licensing information through Microsoft 365 reporting.
• Deep understanding of supporting M365 applications.