M365 Administrator

Job Summary

Under the general direction of the Manager of Systems Administration, provides Tier-3 support related to server and related infrastructure. Responsible for adopting cloud computing technologies, infrastructure, and applications to meet the organizations requirements.

Preferred Qualifications

• Expert-level knowledge of Microsoft Office 365 and SharePoint administration (Minimum of 3–5 years of hands-on experience working as a Microsoft 365 Administrator) including experience creating, deploying, and maintaining complex SharePoint Sites and Objects in an M365 production environment supporting more than 1,000 users
• Experience managing enterprise-level collaboration platforms
• Experience managing sensitive or controlled data while maintaining compliance with applicable cybersecurity, information assurance, legal, and system control requirements
• Working level knowledge of AI tools and integration into office workflows
• Must possess problem-solving skills
• Exceptional communication skills, both oral and written
• Ability to respond effectively to customers with a sense of urgency and professionalism
• Ability to form new relationships, individual and teaming in nature

Minimum Qualifications

• Minimum Education: High School Diploma or Equivalent
• Minimum Years of Experience: 7 Years of experience in systems engineering / infrastructure development
• Substitutable Education & Experience: Experience can be substituted with a Bachelor's Degree and 5 years of experience.
• Required Certifications/Licensure: None.
• Required Training: Proven experience supporting Windows-based servers;
• Deep understanding of virtualization technologies and best-practices including, but not limited to, VMware and Citrix environments;
• Extensive knowledge of highly available (HA) and fault tolerant (FT) systems;
• Knowledge of commonly used concepts, practices, and procedures related to server administration;
• Outstanding hardware/software troubleshooting skills;
• Enterprise support experience in a large environment;
• Experience designing, managing, and supporting Microsoft Active Directory domains.

Duties & Responsibilities

• Attends business and technical meetings as appropriate.
• Installs, configures, and maintains organization's server, storage, and Microsoft Active Directory infrastructures.
• Serves as technical lead on enterprise-level technologies.
• Identifies solutions that would benefit LMC and assists with building a business case for them.
• Provides Tier-3 troubleshooting for the organization.
• Assists with design and architecture of new technologies/solutions.
• Maintains library of documentation to support server infrastructure and related systems.