Lycored, Customer Experience Rep.

About the role

We are seeking a Customer Experience Representative to join our growing Customer Experience Team (CXT) in Branchburg, NJ.

Responsibilities

• Process customer purchase orders from receipt through delivery and invoicing
• Maintain accurate customer contracts, agreements, and blanket orders
• Monitor open orders and follow up to ensure timely fulfillment
• Respond to customer inquiries and requests within established service timelines
• Collaborate with Supply Chain, Warehouse, and logistics partners to minimize delays
• Support technical documentation requests and customer questionnaires
• Communicate order updates and change notifications to customers
• Coordinate complaint management with Quality Assurance
• Support internal commercial and sales teams
• Identify opportunities to improve daily processes and efficiency

Requirements

• 1–2 years of customer service experience in a fast-paced environment
• Strong organizational and time management skills
• High attention to detail and accuracy
• Ability to manage multiple priorities with minimal supervision
• Strong written and verbal communication skills
• Team-oriented, coachable, and adaptable mindset

Preferred Qualifications

• Manufacturing or supply chain experience
• Experience working in a global or cross-functional environment
• ERP or CRM experience (SAP Business One preferred)
• Experience with SharePoint or similar systems
• Basic accounting or invoicing knowledge