Customer Experience Representative, Core Services

About the role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We're looking for bold thinkers, sharp problem-solvers, and builders who are wired to make an impact. Robinhood isn't a place for complacency; it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

Responsibilities

• Delivering an outstanding customer experience for customers through phone, email, and chat channels
• Driving continuous improvement to delight customers by acting as the voice of the customer, identifying and communicating better ways to serve our customers
• Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading

Requirements

• Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
• Excellent customer service, written and verbal communication skills with a passion to support customers
• Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Self-starter and ambitious learner who is comfortable with ambiguity and fast-paced environment
• Able to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment
• Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)

Qualifications

• High school diploma or equivalent
• Experience in customer service or a related field
• Strong understanding of financial concepts

Skills

• Customer service skills
• Financial services expertise
• Communication skills
• Problem-solving skills

Benefits

• Challenging, high-impact work to grow your career
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

Pay

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones.

Schedule

• Available Shifts: Monday - Friday 8:00am-5:00pm ET, Monday, Tuesday, Thursday, Friday 9:00am-8:00pm ET, Sunday - Thursday 7:00am-4:00pm ET, Sunday - Thursday 3:00pm-12:00am ET, Tuesday - Saturday 7:00am-4:00pm ET, Tuesday - Saturday 3:00pm-12:00am ET, Sunday - Thursday 11:00pm-8:00am ET, Tuesday - Saturday 11:00pm-8:00am ET