LVN (Monday-Thursday, 8am-6:30pm)
Crossover Health · Menlo Park, CA · 2 wk ago
On-siteHealthcareFull-time
Clinical Responsibilities
- Delivers patient care, practicing under the oversight of an RN or clinic supervisor
- Collaborates with patient and care team to facilitate a patient-centered medical home
- Provides evidence-based nursing care at the highest community standard
- Takes medical histories, measures patient vitals, and other pertinent information to assist the clinician with care of the patient
- Coordinates and connects the patient with specialists and their facilities
- Performs phlebotomy services and immunization services
- Performs other duties as assigned
Member Service Responsibilities
- Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism
- Demonstrates a commitment to quality, delivering uncompromised service and outcomes
- Accommodates special requests for member support whenever possible and helps to promptly resolve member questions
- Assists with assigned projects and special provider or patient requests
- Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery
- Processes transactions required to begin or complete the visit
- Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs
- Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience
- Performs other duties as assigned
Required Qualifications
- Licensed Vocational Nurse from an accredited school with a minimum of 3 years of clinical experience
- Current BLS (Basic Life Support) certification
- Experience in a fast-paced and rapidly changing environment
- Demonstrated strong work ethic and takes pride in a detailed oriented approach to work
- Highly organized and enjoys managing projects, big and small, to completion
- Creative, flexible, and navigates through obstacles
- Excellent follow-through with execution skills
- Able to handle ambiguity and solve issues
Physical Job Requirements
- Requires standing, walking and sitting for extended amounts of time
- Occasionally lift and carry items weighing up to 50 lbs
- Manual and finger dexterity and hand-eye coordination
- Includes full range of body motion including potential of handling and lifting patients
- Requires corrected vision, hearing and speech within normal ranges
- Must be able to effectively communicate with patients and team members