LVN Clinical Support Specialist - Home Health

About the role

Location: Katy, Texas. Position type: Full‑time. The Clinical Support Specialist role requires an LVN/LPN with current licensure. Join AccentCare’s purpose‑driven, collaborative culture dedicated to excellence, integrity and compassion in home health.

Responsibilities

• Daily management of KPIs, field staff support, verbal orders, workflow, escalation/complaint calls, updating clinical information, and field visits as required.
• Stand‑up/stand‑down and case conference reporting to ensure quality outcomes and exceptional patient experience.
• Reporting and management of patient episodes at risk for LUPA status – recognition of risk, understanding missed‑visit concerns, coordinating with clinicians, patients, and schedulers.
• Reporting and management of the case‑management model with focus on paraprofessional utilization – correct visit type selection, continuity of clinical team, capacity management.
• Maintain clinician productivity within organization‑standard KPI parameters – tenured productivity target, recent hire productivity, etc.
• Monitor workflows to ensure SLAs are met for sync time, face‑to‑face encounters, etc.

Requirements

• LVN/LPN with current licensure to practice nursing in the practicing state.
• Current CPR certification.
• Previous experience in a home‑care setting (preferred).
• Licensed driver with an insured automobile that meets state/organization requirements and is in good working order.
• Prior use of Electronic Medical Records (EMR) (preferred).

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company‑matching 401(k).
• Flexible spending and health savings accounts.
• Wellness offerings: employee assistance program, pet insurance, access to Calm (meditation, sleep, relaxation app).
• Programs to celebrate achievements, milestones, and fellow employees.
• Company store credit for first AccentCare‑branded scrubs for patient‑facing employees.

Pay

Salary range: $70,000 – $74,000 per year.

Schedule

Monday – Friday, in‑office.